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Find quick answers to common questions about Pharmogram, orders, payments, and more.
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Getting started with Pharmogram is easy:
For Android:
1. Open Google Play Store on your phone
2. Search for "Pharmogram"
3. Tap "Install" and wait for download
4. Open the app and create your account
For iPhone:
1. Open App Store on your iPhone
2. Search for "Pharmogram"
3. Tap "Get" to download
4. Open and register with your phone number
System Requirements:
• Android: Version 6.0 or higher
• iOS: Version 12.0 or higher
• Internet connection required
The app is free to download and use!
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Creating your Pharmogram account takes just 2 minutes:
Step 1: Phone Verification
• Enter your 10-digit mobile number
• Receive OTP via SMS
• Enter the OTP to verify
Step 2: Basic Details
• Enter your full name
• Add your email address (optional)
• Set a secure password
Step 3: Delivery Address
• Add your complete address with PIN code
• You can add multiple addresses later
**That's it!** You're ready to order medicines.
**Pro Tip:** Enable notifications to get order updates and exclusive offers.
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Pharmogram currently delivers to **500+ cities** across India:
Covered Areas:
✅ All Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad)
✅ State Capitals
✅ Tier 2 & Tier 3 Cities
✅ Most district headquarters
How to Check:
1. Open the Pharmogram app
2. Enter your PIN code during checkout
3. The app will confirm if delivery is available
Not in your area yet?
We're expanding rapidly! Register with your PIN code and we'll notify you when we launch in your area.
**Delivery Partners:** We work with trusted logistics partners to ensure safe, timely delivery.
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Pharmogram offers a comprehensive range of healthcare products:
Prescription Medicines
• Branded medicines
• Generic alternatives (up to 80% cheaper)
• Chronic care medications (diabetes, BP, thyroid, etc.)
Over-the-Counter (OTC)
• Pain relievers
• Cold & cough medicines
• Digestive health products
• First aid supplies
Healthcare Essentials
• Vitamins & supplements
• Personal care products
• Baby care items
• Medical devices (BP monitors, glucometers, etc.)
What We Don't Sell:
• Schedule X drugs (narcotics)
• Controlled substances without valid prescription
All products are sourced from licensed distributors and manufacturers.
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Ordering medicines on Pharmogram is simple:
Method 1: Search & Order
1. Open the app and search for your medicine
2. Select the product and check alternatives
3. Add to cart
4. Proceed to checkout
5. Select delivery address
6. Choose payment method
7. Confirm order
Method 2: Upload Prescription
1. Tap "Upload Prescription" on home screen
2. Take a photo or select from gallery
3. Submit for pharmacist review (15-30 mins)
4. Get notified when approved
5. Add suggested medicines to cart
6. Complete checkout
Order Confirmation:
• Receive SMS & app notification
• Order ID for tracking
• Estimated delivery date
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Delivery times depend on your location:
**Metro Cities** (Delhi, Mumbai, Bangalore, Chennai, etc.)
• Same Day Delivery: Orders before 2 PM
• Next Day Delivery: Orders after 2 PM
Tier 2 Cities
• 2-3 Business Days
Other Areas
• 3-5 Business Days
**Express Delivery** (Select cities)
• 2-4 hours (additional charges apply)
Factors Affecting Delivery:
• Medicine availability
• Prescription verification time
• Weather conditions
• Public holidays
Track Your Order:
Real-time tracking available in app from dispatch to delivery.
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Track your Pharmogram order in real-time:
In the App:
1. Open Pharmogram app
2. Go to "My Orders"
3. Tap on the order you want to track
4. View live status with map (for out-for-delivery)
Order Status Stages:
📝 Order Placed → ✅ Confirmed → 📦 Packed → 🚚 Shipped → 🏍️ Out for Delivery → ✅ Delivered
Notifications:
You'll receive automatic updates via:
• Push notifications
• SMS alerts
• WhatsApp (if enabled)
Contact Delivery Partner:
Once order is out for delivery, you can directly call the delivery executive from the app.
**Didn't receive updates?** Check your notification settings or contact support.
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Order Cancellation:
✅ **You CAN cancel if:**
• Order is not yet shipped
• Within 30 minutes of placing order (guaranteed)
❌ **You CANNOT cancel if:**
• Order is already shipped
• Order contains temperature-sensitive items
• Prescription medicines already packed
How to Cancel:
1. Go to "My Orders"
2. Select the order
3. Tap "Cancel Order"
4. Select reason and confirm
Order Modification:
• Address change: Only before dispatch
• Add items: Place a new order
• Remove items: Cancel entire order, place new one
Refund After Cancellation:
• Online payment: 5-7 business days
• Wallet: Instant credit
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We want you to be completely satisfied with your order:
Eligible for Return/Replacement:
✅ Damaged products (with photo proof)
✅ Expired medicines
✅ Wrong items delivered
✅ Missing items from order
Not Eligible:
❌ Opened medicine strips/bottles
❌ Products without original packaging
❌ Items damaged due to mishandling after delivery
❌ Order delivered more than 48 hours ago
How to Request:
1. Go to "My Orders" → Select order
2. Tap "Report Issue"
3. Select issue type and upload photos
4. Submit request
Resolution Timeline:
• Review: Within 24 hours
• Replacement: 2-3 business days
• Refund: 5-7 business days
**Contact:** support@pharmogram.in for urgent issues.
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Yes! We offer fast delivery options:
Same-Day Delivery
• Available in: All metro cities
• Order before: 2:00 PM
• Delivery by: 9:00 PM same day
• Extra charge: ₹49
Express Delivery (2-4 hours)
• Available in: Delhi NCR, Mumbai, Bangalore
• Order anytime
• Delivery within 4 hours
• Extra charge: ₹99
How to Select:
1. Add items to cart
2. Go to checkout
3. Select "Express" or "Same Day" delivery
4. Pay the additional fee
**Note:**
• Subject to medicine availability
• Not available for all PIN codes
• Some prescription medicines may take longer
Free Delivery:
Standard delivery is FREE on orders above ₹499.
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Pharmogram accepts all major payment options:
UPI
• Google Pay
• PhonePe
• Paytm
• BHIM
• Any UPI app
Cards
• Credit Cards (Visa, Mastercard, Amex, RuPay)
• Debit Cards (All banks)
Net Banking
• All major banks supported
• NEFT/RTGS for large orders
Wallets
• Paytm Wallet
• Amazon Pay
• Mobikwik
• Freecharge
Cash on Delivery (COD)
• Available for orders up to ₹5,000
• Pay cash when you receive your order
Pharmogram Wallet
• Fastest checkout
• Instant refunds credited here
**Security:** All transactions are encrypted with 256-bit SSL.
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Refunds are processed based on the issue:
Full Refund Eligible:
• Order cancelled before shipping
• Damaged/expired products received
• Wrong items delivered
• Order not delivered within promised time
Refund Process:
1. Report issue in "My Orders"
2. Our team reviews (24-48 hours)
3. Refund approved → Initiated immediately
Refund Timeline:
| Payment Method | Time |
|---------------|------|
| Pharmogram Wallet | Instant |
| UPI | 2-4 hours |
| Credit/Debit Card | 5-7 business days |
| Net Banking | 5-7 business days |
| COD | Bank transfer in 7-10 days |
Track Refund:
Go to "My Orders" → Select order → "Refund Status"
**Not received?** Contact support with your order ID.
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Don't worry! Payment failures are common and usually easy to fix:
Common Reasons & Solutions:
1. Insufficient Balance
→ Check your account balance and retry
2. Bank Server Issues
→ Wait 15 minutes and try again
3. Incorrect OTP/PIN
→ Enter carefully, request new OTP if needed
4. Card Expired/Blocked
→ Use a different payment method
5. Transaction Limit Exceeded
→ Try a smaller amount or different card
Money Deducted but Order Failed?
• Auto-refund in 24-48 hours
• If not refunded in 72 hours, contact support with:
- Transaction ID
- Bank statement screenshot
- Order details
Quick Fix:
Try UPI or Cash on Delivery for immediate ordering.
**Contact:** support@pharmogram.in or call 8340665605
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Get your invoice for tax/reimbursement purposes:
Download Invoice:
1. Open Pharmogram app
2. Go to "My Orders"
3. Select the delivered order
4. Tap "Download Invoice"
5. PDF saved to your device
Invoice Includes:
• Order details & items
• MRP and discount breakdown
• GST details (if applicable)
• Pharmacy license information
• Payment summary
Email Invoice:
• Enable "Email Invoice" in Settings
• Automatically sent after delivery
For Business/Corporate:
• GST invoice with your company GSTIN
• Add GSTIN in Profile → Business Details
Bulk Invoice (for Chemists/Stockists):
• Monthly statement available
• Contact business@pharmogram.in
Invoice for Insurance Claim:
Includes all details required by insurance companies.
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Uploading prescriptions on Pharmogram is easy and secure:
Step-by-Step:
1. Open the app and tap "Upload Prescription"
2. Choose: Camera (take photo) or Gallery (select image)
3. Ensure the prescription is clearly visible
4. Tap "Submit for Review"
Prescription Requirements:
✅ Doctor's name and registration number
✅ Patient's name
✅ Date (within last 6 months)
✅ Medicine names and dosages clearly written
✅ Doctor's signature/stamp
What Makes a Good Photo:
• Good lighting, no shadows
• All four corners visible
• Text is readable
• No blur or glare
Verification Time:
• 15-30 minutes during business hours
• Up to 2 hours on weekends/holidays
After Approval:
You'll receive notification with suggested medicines ready to add to cart.
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If your prescription is rejected, here's what to do:
Common Rejection Reasons:
1. Image Not Clear
→ Retake photo with better lighting
2. Prescription Expired
→ Prescriptions older than 6 months are invalid
→ Visit your doctor for a new prescription
3. Missing Information
→ Doctor's details, date, or signature missing
→ Get prescription completed by doctor
4. Controlled Substances
→ Schedule X drugs require original prescription
→ Cannot be ordered online
5. Illegible Handwriting
→ Request typed prescription from doctor
How to Resubmit:
1. Go to "My Prescriptions"
2. Find rejected prescription
3. Read rejection reason
4. Tap "Upload New"
5. Submit corrected version
Need Help?
Our pharmacist team can guide you. Contact via app chat or call support.
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Prescription validity varies by medicine type:
Standard Prescription Medicines:
• Valid for 6 months from date of issue
• Can be used for refills within validity
Chronic Care Medications:
(Diabetes, BP, Thyroid, etc.)
• Valid for 6 months
• Regular prescriptions recommended every 3-6 months
Antibiotics:
• Usually valid for single course only
• New prescription needed for next course
Controlled Medications:
• Shorter validity (30-90 days)
• Stricter verification
On Pharmogram:
• We verify prescription date automatically
• Expired prescriptions are rejected
• You'll be prompted to upload new prescription
Pro Tip:
For chronic medications, ask your doctor for a 6-month prescription with refill authorization.
Prescription Storage:
All uploaded prescriptions are securely stored in "My Prescriptions" for easy reordering.
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Medicine categories and prescription requirements:
Prescription Required (Rx):
• Antibiotics (Azithromycin, Amoxicillin, etc.)
• Cardiac medications
• Diabetes medicines
• Hormonal medications
• Psychiatric drugs
• Steroids
• Strong pain medications
No Prescription Needed (OTC):
• Paracetamol, Ibuprofen
• Antacids & digestive aids
• Cold & cough syrups
• Vitamin supplements
• First aid items
• Antiseptic creams
How to Identify:
• "Rx" symbol on product = Prescription needed
• Products clearly marked in app
• Filter by "OTC only" while searching
Why Prescriptions Matter:
• Ensures correct medicine for your condition
• Prevents harmful drug interactions
• Verifies proper dosage
• Legal requirement in India
No Prescription?
Consult our partnered doctors through the app for online consultation (select cities).
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**Yes, absolutely!** Generic medicines are equally safe and effective:
What Are Generics?
Generic medicines contain the exact same active ingredient as branded medicines but cost 50-80% less.
Why They're Safe:
✅ **Same Active Ingredient**
Identical chemical composition as branded versions
✅ **Government Approved**
Approved by CDSCO (Central Drugs Standard Control Organization)
✅ **Bioequivalence Tested**
Must prove same absorption and effectiveness
✅ **Same Manufacturing Standards**
Produced in licensed, WHO-GMP certified facilities
Why They Cost Less:
• No R&D costs (original research done by branded company)
• No expensive marketing
• Competition among manufacturers
Example:
| Branded | Generic | Savings |
|---------|---------|---------|
| Glycomet (Metformin) ₹150 | Generic Metformin ₹30 | 80% |
Our Promise:
All generics on Pharmogram are sourced from licensed manufacturers and verified for quality.
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Pharmogram makes finding affordable alternatives easy:
Method 1: Automatic Suggestions
• Search for your medicine
• See "Cheaper Alternatives" section automatically
• Compare prices and manufacturers
Method 2: Scan Prescription
• Upload your prescription
• System suggests generic alternatives
• Choose between branded and generic
Method 3: Salt/Composition Search
• Search by salt name (e.g., "Metformin 500mg")
• See all brands with same composition
• Sort by price to find cheapest
What We Show:
• Price comparison (MRP vs our price)
• Manufacturer details
• Ratings and reviews
• Composition match percentage
Safety Check:
Our pharmacists verify all alternatives are therapeutically equivalent.
Savings Example:
Monthly diabetes medication:
• Branded: ₹1,500
• Generic on Pharmogram: ₹350
• **Monthly savings: ₹1,150**
**Smart Tip:** Set up Auto-Refill for chronic medications at best prices!
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We take quality very seriously. Here's our multi-layer verification:
1. Sourcing
✅ Direct from licensed manufacturers
✅ Authorized distributors only
✅ No grey market products
2. Seller Verification
✅ Valid drug license mandatory
✅ GST registration verified
✅ Regular compliance audits
3. Storage & Handling
✅ Temperature-controlled warehouses
✅ Cold chain for sensitive medicines
✅ Proper packaging to prevent damage
4. Batch Tracking
✅ Every product has batch number
✅ Expiry date verification
✅ Manufacturer traceability
5. Delivery
✅ Tamper-proof packaging
✅ Insulated bags for temperature-sensitive items
✅ Trained delivery personnel
Quality Guarantee:
• 100% genuine medicines
• Full refund for any quality issues
• Report counterfeits → immediate action
Verify Your Medicine:
Scan batch number on our app or manufacturer website for authenticity.
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Forgot password? No problem! Here's how to recover:
Reset via App:
1. Open Pharmogram app
2. Tap "Login"
3. Tap "Forgot Password"
4. Enter registered mobile number
5. Receive OTP via SMS
6. Enter OTP and create new password
Reset via Website:
1. Go to pharmogram.com
2. Click "Login" → "Forgot Password"
3. Enter email or phone number
4. Follow email/SMS instructions
Can't Access Phone Number?
Contact support with:
• Registered email address
• Last order details
• Any ID proof
Account Security Tips:
• Use strong password (8+ characters, mix of letters & numbers)
• Don't share OTP with anyone
• Enable app lock for extra security
Change Password (when logged in):
Profile → Settings → Security → Change Password
**Support:** For locked accounts, email security@pharmogram.in
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Managing your profile is easy:
Update Profile:
1. Open app → Tap profile icon (top right)
2. Tap "Edit Profile"
3. Update name, email, phone
4. Save changes
Manage Addresses:
1. Profile → "Saved Addresses"
2. **Add new:** Tap "+" → Enter complete address with PIN code
3. **Edit:** Tap address → "Edit" → Save
4. **Delete:** Swipe left → "Delete"
5. **Set Default:** Tap address → "Make Primary"
Address Tips:
• Add landmark for faster delivery
• Verify PIN code is correct
• Add multiple addresses (home, office, etc.)
• Complete addresses reduce delivery issues
Update Phone Number:
• Profile → Settings → "Change Phone Number"
• Verify with OTP on new number
Manage Notifications:
Profile → Settings → Notifications
• Order updates ✓
• Promotional offers
• Price drop alerts
Delete Account:
Settings → "Delete Account" → Confirm (irreversible)
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Still have questions?
Can't find what you're looking for? Reach out to our support team.
Contact SupportStill Have Questions?
Our support team is always ready to help. Reach out through any channel, or download our app for the best experience.
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