Hassle-Free Returns & Refunds
Your satisfaction is our priority. If you receive damaged, expired, or wrong medicines, we offer easy returns and quick refunds. Raise requests through the Pharmogram app in just a few taps.
24hrs
Refund Processing
98%
Approval Rate
FREE
Return Pickup
48-Hour Return Window
Raise return requests within 48 hours of delivery
Quick Refunds
Refunds processed within 24-48 hours of approval
Free Pickup
We pick up returns from your doorstep at no cost
100% Money Back
Full refund for all eligible return requests
100% Customer Satisfaction
We stand behind every order with our money-back guarantee
What's Eligible for Return?
We accept returns for genuine issues. Please check below to understand which items qualify for return and refund.
Eligible for Return
These items qualify for return & refund
Damaged Products
Items received broken, crushed, or with damaged packaging
Expired Medicines
Products with passed expiry date or less than 3 months validity
Wrong Items
Different medicine or variant than what was ordered
Missing Items
Incomplete orders or missing products from the package
Quality Issues
Discolored tablets, unusual smell, or visible defects
Quantity Mismatch
Fewer tablets/units than mentioned on the packaging
Not Eligible for Return
These items cannot be returned
Opened/Used Products
Medicines with broken seals or partially used
Cold Chain Items (Post-Delivery)
Refrigerated medicines once successfully delivered
Schedule H & H1 Drugs
Unless wrong item was delivered (prescription verified)
Missing Original Packaging
Items without original box, leaflet, or accessories
Customer Mishandling
Damage caused after delivery due to improper storage
Beyond Return Window
Requests raised after 48 hours of delivery
💡 Pro Tip: Always record a video while opening your package. This helps in faster approval of return requests if there are any issues with the delivery.
How to Return a Product
Returning a product is simple and hassle-free. Follow these 5 easy steps to get your refund quickly.
Open the App
Go to "My Orders" in the Pharmogram app and select the order you want to return. Tap "Request Return" to begin.
Within 48 hours of delivery
Upload Proof
Take clear photos of the product showing the issue—damage, expiry date, or wrong item. Add a brief description of the problem.
Clear photos = faster approval
Get Approval
Our team reviews your request within 24 hours. You'll receive a notification with the approval status and next steps.
Most requests approved same day
Schedule Pickup
Once approved, schedule a FREE pickup from your doorstep. Our delivery partner will collect the item at your convenience.
No return shipping charges
Receive Refund
After pickup verification, your refund is processed within 24-48 hours. Money credited to original payment method in 5-7 days.
Wallet refunds are instant
All Returns Are Processed via the App
Download the Pharmogram app to raise return requests, track status, and receive instant notifications.
Refund Methods & Timeline
Once your return is approved, we process refunds quickly. Choose your preferred refund method for the fastest credit.
| Payment Method | Processing Time | Credit to Account |
|---|---|---|
Pharmogram Wallet Fastest | Instant | Immediate |
UPI (Google Pay, PhonePe, etc.) | 24-48 hours | 1-3 business days |
Credit/Debit Card | 24-48 hours | 5-7 business days |
Net Banking | 24-48 hours | 5-7 business days |
Types of Refunds
Full Refund
Complete order amount including shipping charges
Eligibility: Damaged, expired, or wrong items; order cancellation before dispatch
Partial Refund
Refund for specific items in a multi-item order
Eligibility: When only some items in an order are eligible for return
Store Credit
Credit added to your Pharmogram wallet
Eligibility: Optional alternative to original payment method refund
Important Information
• Refunds are processed to the original payment method used during checkout.
• For Cash on Delivery orders, refunds are credited to your Pharmogram Wallet or bank account (upon request).
• Credit/Debit card refund timelines depend on your bank's processing time.
• For faster refunds, choose Pharmogram Wallet credit—use it for your next order instantly!
Guidelines for Smooth Returns
Follow these guidelines to ensure your return request is processed quickly and approved without issues.
Report Within 48 Hours
Return requests must be raised within 48 hours of delivery. For short-expiry items (less than 3 months validity), report within 24 hours.
Record Unboxing
We recommend recording a video while opening your package. This serves as proof if there are any issues and speeds up the approval process.
Take Clear Photos
Capture clear images showing the issue—damage, expiry date, batch number, and packaging. Multiple angles help our team assess quickly.
Keep Original Packaging
Retain all original packaging, leaflets, accessories, and invoice. Products without original packaging may not be eligible for return.
Provide Accurate Details
When raising a request, clearly describe the issue. Accurate information helps us resolve your case faster without follow-up queries.
Don't Use the Product
If you notice an issue, do not use the medicine. Used or opened products (broken seals) are not eligible for return except for quality issues.
Pro Tips for Hassle-Free Returns
Follow these tips to ensure quick approval
Check the package immediately upon delivery for visible damage before accepting
Compare the delivered items with your order details in the app to ensure accuracy
Store temperature-sensitive medicines properly until pickup is scheduled
Keep the return request ID handy for easy tracking and communication
Important Notice
Frequent return requests without valid reasons may lead to account review. We reserve the right to reject returns that do not meet our guidelines or appear to be misused.
Returns FAQs
Got questions about returns and refunds? Find answers to the most common queries below.
Still have questions? Contact our support team or reach out through the Pharmogram app for instant assistance with your return.
Need to Return a Product?
Download the Pharmogram app to raise a return request in minutes. Enjoy free pickup, quick refunds, and hassle-free customer support throughout the process.
Return Support
+91 8340665605Email Support
contact@pharmogram.inOur Return Promise
24hrs
Refund Processing
98%
Approval Rate
FREE
Return Pickup
100%
Money Back
100% Satisfaction Guaranteed
🔒
Secure Return Process
📱
Easy App-Based Requests
🚚
Free Doorstep Pickup
💯
Full Refund Guaranteed