Fast, transparent refunds
This page explains when refunds apply, how they are calculated, and typical timelines by payment method. For returns (damaged/wrong/expired), please review our Return Policy.
Last Updated: 15 December 2024
Typical credit times
Wallet
Instant / Same day
UPI
1–3 business days
Cards / Bank
5–7 business days
Processing
24–48 hours
Important
Final credit time depends on your bank and payment provider. Pharmogram cannot speed up bank-side settlement after processing.
When refunds apply
Refund eligibility depends on the case type. If your issue relates to damaged/wrong/expired medicines, please refer to the Return Policy.
Eligible scenarios
Common cases where refunds may apply
Out-of-stock / unfulfilled item
If an item cannot be fulfilled after order confirmation, the paid amount for that item is refunded.
Order cancelled before dispatch
If the order is cancelled before dispatch (as per eligibility), refund is processed to the original method.
Delivery failure (verified)
If delivery cannot be completed and order is returned to origin, eligible refunds are processed.
Payment deducted but order not created
If payment is successful but order fails, refund is initiated after verification.
Non-eligible / limited cases
Common cases where refunds may not apply
Used/opened medicines
Refunds are not provided for opened/used items except where mandated or verified quality issues apply.
Request outside allowed window
Refund requests may be rejected if raised beyond permitted timelines (case-specific).
Price changes after purchase
Refunds are not issued for price drops after order confirmation.
Fraud / abuse cases
If fraud or policy abuse is detected, refunds may be withheld and account may be reviewed.
Note on returns vs refunds
Refunds may be issued after verification. For return-based refunds (damaged/wrong/expired), eligibility and steps are defined in Return Policy.
Refund method timelines
We process refunds within 24–48 hours after approval. The time it takes to reflect in your account depends on your payment provider/bank.
| Refund Method | Pharmogram Processing | Credit to Account | Notes |
|---|---|---|---|
Pharmogram Wallet | 24–48 hours | Instant / Same day | Fastest option. Wallet refunds may be instant after approval. |
UPI (Google Pay / PhonePe / etc.) | 24–48 hours | 1–3 business days | Bank-side settlement timelines may vary. |
Credit / Debit Cards | 24–48 hours | 5–7 business days | Final credit is controlled by issuer bank. Some cases may take longer. |
Net Banking | 24–48 hours | 5–7 business days | Depends on bank processing cycles. |
Cash on Delivery (COD) | 24–48 hours | Wallet (usually) / Bank transfer (case-by-case) | COD refunds are typically credited to wallet. Bank transfer may require details verification. |
Bank-side delays
After Pharmogram processes the refund, final settlement time depends on your bank/payment provider. If you don’t see the refund within the listed timeline, contact support with your order ID and transaction reference.
What happens after you request a refund
Here’s the typical flow from request to credit. Exact steps may vary by case type and payment method.
1. Issue identified
You raise a refund request (or a system cancellation occurs due to unfulfilled items).
2. Verification
Our team verifies the request and checks order/payment records.
3. Pickup / closure (if needed)
For return-based refunds, pickup and verification may be required.
4. Refund processed
Pharmogram initiates refund within 24–48 hours after approval.
5. Credit received
Your bank/payment provider completes settlement (timeline depends on method).
Tip: Keep your transaction reference
If you don’t see the credit after the expected timeline, provide your order ID and payment reference to support for faster resolution.
Need help with a refund?
Contact support with your order ID and payment reference. We’ll verify and guide you through the next steps.
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