Privacy Policy — Clear & Secure
We collect only what we need to deliver healthcare services, improve your experience, prevent fraud, and comply with applicable laws. This page explains what we collect, how we use it, when we share it, and your choices.
Last Updated: 15 December 2024
Privacy Contact: contact@pharmogram.in
Simple, transparent privacy principles
This summary is designed for quick reading. For complete details, please review the sections below.
We collect minimal data
Only what’s needed to create accounts, process orders, and provide support.
We explain usage clearly
We tell you why data is collected and how it improves your experience.
Limited sharing
Data is shared only with essential partners like payments and delivery providers.
Security by design
Access controls, monitoring, and safeguards protect your information.
Your choices
You can access, correct, and manage your account information.
Deletion requests
You can request account deletion; some data may be retained for compliance.
What information may be collected
The exact data depends on what you choose to use. For example, prescriptions are collected only when you upload them.
Prescription uploads and related order details
Medicine names / cart items you choose to order
Delivery instructions related to medicines (optional)
Why this matters
Used to process regulated medicines, verify prescriptions where required, and fulfill orders safely.
Delivery address and pincode
Order status updates (confirmed / packed / dispatched)
Delivery partner handoff data (limited)
Why this matters
Used to deliver medicines and show order progress within the app.
Payment method used (UPI / card / wallet / COD)
Transaction reference IDs from payment partners
Refund status and settlement details
Why this matters
We do not store full card details. Payments are handled by secure payment gateways.
Messages you send to support
Call/chat metadata for resolution (where applicable)
Issue attachments you upload (screenshots, photos)
Why this matters
Used to resolve issues quickly and maintain service quality.
Device identifiers and app version
Basic log data (crash reports, diagnostics)
Approximate location from IP/pincode (not precise GPS unless enabled in app)
Why this matters
Used to prevent fraud, improve stability, and personalize experience.
Why we collect data (purpose-based)
We use personal data only to provide services, protect users, and comply with legal requirements. We do not use your health data for unrelated advertising.
Process orders
Create orders, verify details, and confirm availability.
Examples: order confirmations, delivery updates, fraud detection signals, support resolution context.
Deliver medicines
Use address & pincode to dispatch, route, and deliver orders.
Examples: order confirmations, delivery updates, fraud detection signals, support resolution context.
Customer support
Resolve issues, respond to queries, and manage return/refund requests.
Examples: order confirmations, delivery updates, fraud detection signals, support resolution context.
Security & fraud prevention
Detect suspicious activity and protect accounts and payments.
Examples: order confirmations, delivery updates, fraud detection signals, support resolution context.
Improve product experience
Analytics to improve performance, reliability, and usability.
Examples: order confirmations, delivery updates, fraud detection signals, support resolution context.
Updates & notifications
Send essential service updates like order status and policy changes.
Examples: order confirmations, delivery updates, fraud detection signals, support resolution context.
Legal compliance
Meet regulatory requirements for pharma and consumer safety.
Examples: order confirmations, delivery updates, fraud detection signals, support resolution context.
We avoid unnecessary collection
If a feature doesn’t require a data type (for example, a prescription upload), we won’t ask for it.
When we share data (and when we don’t)
We share data only with partners who help us deliver services—like payments and delivery—under appropriate safeguards.
We do not sell your personal data
Pharmogram does not sell your personal data to advertisers or data brokers.
| Partner Type | Why we share | Data shared (examples) |
|---|---|---|
Payment gateways | To process payments securely and handle refunds. | Transaction reference, amount, payment status (no full card storage). |
Delivery partners / logistics | To pick up and deliver orders to your address. | Name, phone, address, pincode, order handoff info. |
Customer support tools | To help resolve issues and improve support quality. | Support tickets, messages, attachments you provide. |
Security / fraud prevention | To protect users and the platform from abuse. | Device signals, log events, suspicious activity indicators. |
Legal / compliance | To comply with laws, respond to lawful requests. | Only what is required by law or for legitimate claims. |
We may also share data in aggregated or de-identified form (where possible) for analytics and service improvements.
How we protect your information
No system can be guaranteed 100% secure, but we use industry-standard measures to reduce risk and protect user data.
Encryption & secure transport
We use secure protocols to protect data in transit and apply encryption where appropriate.
Access controls
Role-based access, least-privilege principles, and internal review processes.
Monitoring & audit logs
We monitor systems for suspicious activity and investigate anomalies.
Secure infrastructure
Protected cloud infrastructure, backups, and operational safeguards.
Vulnerability management
We work to patch vulnerabilities and improve platform security continuously.
Compliance-minded operations
We align with applicable Indian laws and pharma compliance requirements.
Report security issues
If you believe you found a vulnerability or suspicious behavior, please email contact@pharmogram.in.
Your choices and controls
You can manage your data through the app or by contacting our privacy team. Some requests require verification for safety.
Access & review
You can access and review certain account information in the app.
Correction
Request corrections if your data is inaccurate or outdated.
Portability / copy request
Request a copy of certain information where applicable.
Deletion request
Request account deletion; some data may be retained for compliance.
Need help with a privacy request?
Write to contact@pharmogram.in and we’ll guide you through the process.
How cookies may be used
Cookies help us keep the platform reliable and secure. Some cookies are essential, while others help us improve performance.
Essential
Required for basic site/app functionality and security.
Analytics
Helps us understand usage to improve performance and experience.
Security
Used to prevent fraud, abuse, and suspicious access patterns.
Communication
Service updates like order notifications and important policy messages.
Managing cookies
You can adjust cookie settings in your browser. Some essential cookies are required for the platform to function correctly.
Quick answers to common questions
If you need more help, email us at privacy@pharmogram.in.
Questions about privacy?
We’re here to help.
For privacy-related requests or questions, contact our privacy team. We respond as quickly as possible and may request verification for safety.
© 2026 Pharmogram. Privacy-first by design.