Get help with Pharmogram — fast & reliable support
This page explains how support works. For the fastest assistance (tickets, order context, delivery status), use the Help/Support section in the Pharmogram app.
Verified Network
Delivery Guidance
Secure Assistance
Support channels that fit your needs
For fastest resolution, prefer in-app support—especially for orders and delivery.
In-App Support (Recommended)
Best for order-related support. Includes order context and faster ticket resolution.
Get your issue resolved quicker
Share the right details to speed up resolution.
Order ID (If any)
Share order ID for delivery/payment issues.
Registered Mobile
Use the number linked to your Pharmogram account.
Screenshots/Photos
Attach proof for damaged/incorrect items.
Faster Resolution
In-app tickets help with the fastest resolution.
Browse common support topics
These topics describe typical issues. The Pharmogram app is the best place to raise a ticket with order context.
Delivery & Tracking
Delays, tracking, address updates, delivery status.
Payments
UPI/card issues, refunds, payment confirmation queries.
Account & Login
OTP issues, profile updates, role verification help.
Prescription Help
Uploading Rx, approval issues, regulated medicines rules.
Verification
Stockist/Chemist/MR verification guidance (in-app).
General Queries
Anything else—features, services, platform guidance.
Support questions
Quick answers to common support concerns.
No. The website is informational. Ordering and transactions happen inside the Pharmogram app.
Registered mobile number, order ID (if available), issue description, and screenshots/photos (for damaged/incorrect items).
Track delivery status inside the Pharmogram app in the orders section for real-time updates (availability varies by location/seller).
Refund/return depends on product category, issue type, and applicable policies. Use in-app support to raise a ticket for the most accurate guidance.
Need help now? Use the app support for faster resolution
The in-app support flow is designed to include order context, making it easier to resolve issues quickly.
Contact (Website)
For general queries, you can reach us here. For order-specific support, prefer in-app support.